Quick answers
- Who do I call with a Medicare question in Ohio?
- 1-800-MEDICARE (1-800-633-4227, TTY 1-877-486-2048). For enrollment, Part B premiums or IRMAA, call Social Security at 1-800-772-1213 (TTY 1-800-325-0778).
- Who handles Ohio Medicaid and MyCare Ohio?
- The Ohio Department of Medicaid. Call the Ohio Medicaid Consumer Hotline at 1-800-324-8680, and apply at benefits.ohio.gov or your county Job and Family Services office.
- Who reviews a hospital discharge appeal in Ohio?
- Commence Health (formerly Livanta), the Medicare quality improvement organization for Ohio, at 1-888-524-9900 (TTY 711).
- Where do I report Medicare fraud in Ohio?
- 1-800-MEDICARE, the HHS Office of Inspector General at 1-800-447-8477, or the Ohio Senior Medicare Patrol, run by Pro Seniors, at 1-800-293-4767.
- Who regulates Medigap and insurance agents in Ohio?
- The Ohio Department of Insurance (ODI). Its Consumer Services line, 1-800-686-1526, takes complaints about insurance companies and agents.
Every number on this page belongs to a government agency or a program it runs, funds or contracts with, except the last section. This is a non-government website, so check an agency's own website for current hours. Medicare and Social Security numbers are national; the rest serve Ohio.
Medicare, Social Security and appeals
| Agency | Use it for | How to reach it |
|---|---|---|
| Medicare | Coverage, claims, Medicare plans, enrollment periods, replacement cards, help in Spanish | 1-800-MEDICARE (1-800-633-4227), TTY 1-877-486-2048; Medicare.gov (Spanish: es.medicare.gov) |
| Social Security | Signing up for Parts A and B, Part B premiums, IRMAA, Extra Help, address changes | 1-800-772-1213, TTY 1-800-325-0778; find an Ohio office with the office locator |
| Commence Health, formerly Livanta (BFCC-QIO for Ohio) | Fast appeals when a hospital, skilled nursing, home health or hospice stay is ending; complaints about the quality of care | 1-888-524-9900, TTY 711; commencehealthqio.cms.gov |
Notices that still say "Livanta" are valid: Commence Health is the same contractor under a new name. See Medicare appeals in Ohio.
Ohio Medicaid, MyCare Ohio and help paying
| Agency | Use it for | How to reach it |
|---|---|---|
| Ohio Medicaid Consumer Hotline (Ohio Department of Medicaid) | Choosing or changing a Medicaid managed care or MyCare Ohio plan, lining up your Medicare with your MyCare plan, general Medicaid questions | 1-800-324-8680, Monday to Friday 7 a.m. to 8 p.m., Saturday 8 a.m. to 5 p.m. |
| benefits.ohio.gov or your county Department of Job and Family Services | Applying for Medicaid and the Medicare Premium Assistance Programs (QMB, SLMB, QI-1), renewals, eligibility notices | Apply online at benefits.ohio.gov or at your county JFS office |
| ODJFS Bureau of State Hearings | Appealing an Ohio Medicaid decision, or a MyCare plan's appeal decision | 1-866-635-3748, or request online at secure.jfs.ohio.gov |
See Ohio Medicaid and Medicare, MyCare Ohio and Medicare Savings Programs in Ohio.
Aging services and long-term care
| Agency | Use it for | How to reach it |
|---|---|---|
| Ohio Department of Aging (ODA) | Statewide aging programs, PASSPORT, PACE, caregiver resources | 1-800-266-4346; aging.ohio.gov |
| Your area agency on aging | Local services: home care assessments, PASSPORT, meals, caregiver support. Ohio has 12 regions. | 1-866-243-5678 connects you to the agency serving your community |
| Office of the State Long-Term Care Ombudsman (part of ODA) | Problems or complaints in a nursing home, assisted living or home care | 1-800-282-1206 |
See the PASSPORT waiver in Ohio and helping a parent with Medicare.
Insurance companies and agents
| Agency | Use it for | How to reach it |
|---|---|---|
| Ohio Department of Insurance (ODI), Consumer Services | Complaints about insurance companies and agents, including Medigap insurers; checking an agent's license | 1-800-686-1526; online complaint center; agent license lookup |
| ODI Fraud and Enforcement | Insurance fraud and misconduct by agents | 1-800-686-1527 |
ODI regulates insurance; it can't change a Medicare coverage decision. See Medigap in Ohio.
Fraud and scams
| Contact | Use it for | How to reach it |
|---|---|---|
| Ohio Senior Medicare Patrol (run by Pro Seniors, Inc.) | Help deciding whether a charge or call is fraud, and reporting it | 1-800-293-4767; national SMP line 1-877-808-2468 |
| HHS Office of Inspector General | Any Medicare fraud | 1-800-HHS-TIPS (1-800-447-8477); oig.hhs.gov |
| Ohio Attorney General, Health Care Fraud Section | Medicaid fraud by providers, and abuse or neglect in care facilities | 1-800-282-0515; online report form |
See Medicare fraud and scams in Ohio.
Ohio public retirement systems
If you retired from Ohio public employment, your retirement system decides how its health care works with Medicare. Call it before you change Medicare coverage: OPERS 1-800-222-7377, STRS Ohio 1-888-227-7877, SERS 1-800-878-5853. See Ohio public retirement systems and Medicare.
Talk with a licensed insurance agent
This is not a government contact. Benefits Life, the publisher of this site, works with licensed insurance agents who can explain Medicare Advantage, Medigap and Part D plans from the companies they work with, at no cost to you. You can request a call from a licensed insurance agent, or find an independent licensed insurance agent in Ohio.
Sources
- Medicare.gov — Talk to someone
- Social Security — How to reach Social Security
- CMS — Beneficiary and Family Centered Care QIOs (Acentra Health and Commence Health)
- Commence Health — Ohio BFCC-QIO fact sheet (PDF)
- Ohio Department of Medicaid — Next Generation MyCare member FAQ (April 2026, PDF)
- Ohio Administrative Code 5101:6-3-02 — State hearings: time limits
- Ohio Department of Aging — Find services (area agency on aging line)
- Ohio Department of Aging — Regional long-term care ombudsman map (PDF)
- Ohio Department of Insurance — Consumer complaint information
- SMP National Resource Center — Ohio SMP
- Pro Seniors — Ohio SMP: report fraud
- HHS Office of Inspector General — Report fraud
- Ohio Attorney General — Report Medicaid fraud
- CMS — Form CMS-10106, Authorization to Disclose Personal Health Information (PDF)
Every question in this guide
- How can I help my parent with Medicare in Ohio?
- How do I appeal a hospital discharge in Ohio if I'm not ready to go home?
- How do I appeal a Medicare denial in Ohio?
- How do I file a complaint about an insurance agent in Ohio?
- How do I find a licensed insurance agent for Medicare in Ohio?
- How do I find my area agency on aging in Ohio?
- How do I report Medicare fraud in Ohio?
- What are the Medicare phone numbers for Ohio?
- Where is the Social Security office near me in Ohio?
Frequently asked questions
How do I get a new Medicare card?
Log into your Medicare.gov account to print an official copy of your card, or call 1-800-MEDICARE to have a replacement mailed. Medicare cards don't expire, so a caller who says yours is expiring and asks for your number is running a scam.
How do I check my Medicare claims online?
Create or log into your account on Medicare.gov. With Original Medicare you can see claims soon after they're processed instead of waiting for the Medicare Summary Notice in the mail. Medicare Advantage and Part D members can also check claims in their plan's online account.
Can I get Medicare help in Spanish?
Yes. 1-800-MEDICARE (1-800-633-4227) has Spanish-speaking representatives, and Medicare's website is available in Spanish at es.medicare.gov. Social Security also offers service in Spanish at 1-800-772-1213.
What is the Ohio Medicaid Consumer Hotline number?
1-800-324-8680. The hotline answers questions about Ohio Medicaid managed care and MyCare Ohio, including choosing or changing a plan, Monday through Friday 7 a.m. to 8 p.m. and Saturday 8 a.m. to 5 p.m. Eastern time.
Who can help me compare Medicare plans in Ohio?
Medicare.gov's plan finder and 1-800-MEDICARE give information on all of your options. A licensed insurance agent who works with Benefits Life, the publisher of this site, can compare plans from the companies they work with.
Medicare in your Ohio county
Plans, local agents and help, county by county: Franklin · Cuyahoga · Hamilton · Summit · Montgomery · Lucas · Butler · Stark · Lorain · Warren · Delaware · Lake · Mahoning · Clermont · Trumbull · Licking · Medina · Greene · Fairfield · Portage · All 88 counties →
