How to reach your agency
- Call 1-866-243-5678. The Ohio Department of Aging's line connects you to the area agency on aging serving your community.
- Or check the table below to see which region your county is in, then search the Ohio Department of Aging's website (aging.ohio.gov) for that region's agency.
- Say what you need. For example: help at home after a hospital stay, a PASSPORT assessment, caregiver support, or home-delivered meals.
The Ohio Department of Aging's main line is 1-800-266-4346.
Ohio's 12 area agency on aging regions
| Region | Counties |
|---|---|
| 1 | Butler, Clermont, Clinton, Hamilton, Warren |
| 2 | Champaign, Clark, Darke, Greene, Logan, Miami, Montgomery, Preble, Shelby |
| 3 | Allen, Auglaize, Hancock, Hardin, Mercer, Putnam, Van Wert |
| 4 | Defiance, Erie, Fulton, Henry, Lucas, Ottawa, Paulding, Sandusky, Williams, Wood |
| 5 | Ashland, Crawford, Huron, Knox, Marion, Morrow, Richland, Seneca, Wyandot |
| 6 | Delaware, Fairfield, Fayette, Franklin, Licking, Madison, Pickaway, Union |
| 7 | Adams, Brown, Gallia, Highland, Jackson, Lawrence, Pike, Ross, Scioto, Vinton |
| 8 | Athens, Hocking, Meigs, Monroe, Morgan, Noble, Perry, Washington |
| 9 | Belmont, Carroll, Coshocton, Guernsey, Harrison, Holmes, Jefferson, Muskingum, Tuscarawas |
| 10a | Cuyahoga, Geauga, Lake, Lorain, Medina |
| 10b | Portage, Stark, Summit, Wayne |
| 11 | Ashtabula, Columbiana, Mahoning, Trumbull |
The Ohio Department of Medicaid uses the same 12 regions for MyCare Ohio, which became available in all 88 counties on August 1, 2026. See MyCare Ohio and your county's Medicare page.
What area agencies on aging do
- Assess people for PASSPORT and other in-home services. See the PASSPORT waiver in Ohio.
- Connect older adults to meals, transportation and home care in their county.
- Support family caregivers. See helping a parent with Medicare.
Area agencies on aging don't sell insurance. If you want help comparing Medicare plans from the companies they work with, you can request a call from a licensed insurance agent.
Related questions
How can I help a parent with Medicare?
Forms and first steps.
Medicare phone numbers for Ohio
Every official line.
Where is the Social Security office near me?
Medicare sign-up in person.
Sources
- Ohio Department of Aging — Find services (1-866-243-5678)
- Ohio Department of Medicaid — Next Generation MyCare member FAQ (regions and rollout, PDF)
- Ohio Department of Aging — Regional long-term care ombudsman map (PDF)
- Ohio Administrative Code 5160-31-03 — PASSPORT eligibility
More questions in this guide
- How can I help my parent with Medicare in Ohio?
- How do I appeal a hospital discharge in Ohio if I'm not ready to go home?
- How do I appeal a Medicare denial in Ohio?
- How do I file a complaint about an insurance agent in Ohio?
- How do I find a licensed insurance agent for Medicare in Ohio?
- How do I report Medicare fraud in Ohio?
- What are the Medicare phone numbers for Ohio?
- Where is the Social Security office near me in Ohio?
Part of the guide: Ohio Medicare contacts · All questions
Frequently asked questions
Does the area agency on aging help with Medicare?
Area agencies on aging focus on aging services such as home care, meals, caregiver support and Medicaid waiver assessments. For Medicare coverage questions, call 1-800-MEDICARE (1-800-633-4227); for Medicare enrollment, call Social Security at 1-800-772-1213.
How do I apply for PASSPORT?
Contact your area agency on aging, which runs PASSPORT locally for the Ohio Department of Aging in most of the state. PASSPORT is for people 60 and older who need a nursing-home level of care and qualify for Ohio Medicaid. If you're in a MyCare Ohio plan, you get waiver services through the MyCare Ohio Waiver instead.
What if I have a problem with a nursing home?
Call the State Long-Term Care Ombudsman at 1-800-282-1206. The ombudsman program, part of the Ohio Department of Aging with regional offices in the same 12 regions, helps residents of nursing homes and assisted living and people receiving home care resolve complaints.
Medicare in your Ohio county
Plans, local agents and help, county by county: Franklin · Cuyahoga · Hamilton · Summit · Montgomery · Lucas · Butler · Stark · Lorain · Warren · Delaware · Lake · Mahoning · Clermont · Trumbull · Licking · Medina · Greene · Fairfield · Portage · All 88 counties →
